F.A.Q.
Shipping & Delivery
What is the delivery time?
What is the delivery time?
- In mainland Portugal, average delivery times are 3 to 8 business days;
- For Madeira, 1 to 2 weeks;
- For the Azores, 2 to 3 weeks
The maximum legal delivery time is 30 business days after payment confirmation.
Is shipping free?
Is shipping free?
Yes, for orders over €399 in mainland Portugal. Flooring is excluded from this offer. For orders below this amount, the shipping cost is indicated at the time of purchase.
Is delivery and installation available?
Is delivery and installation available?
Yes. You can choose box delivery (to your door without installation) or delivery and installation service by a professional team, with assembly and testing of the equipment on an agreed date. In this case, the deadline can be up to 10 working days.
What do I do when the order arrives?
What do I do when the order arrives?
You should check the condition of the packaging upon delivery. If you detect any anomalies (damaged and/or tampered packaging), collect evidence of the situation and contact us within 48 hours by email. You have 5 business days to report any discrepancy.
Returns & Refunds
Can I return a product?
Can I return a product?
Yes. You have 14 days from receipt to exercise your right to terminate the contract. The product must be returned new, unused, in its original packaging. No returns are accepted without prior written agreement from FFitness.
Who pays for the return shipping?
Who pays for the return shipping?
Return shipping costs are always the responsibility of the customer, except if the reason is a defective product or incorrect shipment — in these cases, FFitness will cover the round-trip costs.
When do I get my refund?
When do I get my refund?
Upon receipt and verification of the product (unused and complete), the refund will be made by bank transfer within a maximum of 72 hours.
I received a defective product. What should I do?
I received a defective product. What should I do?
You must report the non-conformity within a maximum of 5 days of receipt, by email with photographic and/or video evidence of the defect. The product will be replaced with another of the same reference, with no transport costs for the customer.
Payment
What payment methods are available?
What payment methods are available?
O envio demora geralmente 3-5 dias úteis após o processamento da sua encomenda. No total, pode esperar receber a sua encomenda no prazo de 7-10 dias úteis. Os tempos de entrega podem variar dependendo da sua localização e do método de envio escolhido na finalização da compra.
WARRANTY
What is the warranty on the products?
What is the warranty on the products?
Private customers have a 3-year warranty (in accordance with Decree-Law 84/2021). Professional customers have a 1-year warranty from the date of purchase.
Does the warranty cover use in a commercial gym?
Does the warranty cover use in a commercial gym?
No. Equipment purchased with a domestic warranty loses coverage if used in a commercial or professional setting.
How do I claim the warranty?
How do I claim the warranty?
Contact our Customer Support with photographic and/or video evidence of the defect. The team will analyze the case and inform you of the next steps. Situations of misuse, intentional damage, or normal wear and tear are excluded from the warranty.
